iwdet Privacy Policy

Q: How can I request deletion of my personal data?

You can contact support@iwdet.org or request deletion directly via 24/7 Live Chat. Some data may not be immediately deletable due to legal obligations (such as anti-money-laundering records). In those cases, the data will be deleted once the legally required retention period has ended.

This policy clearly explains how iwdet protects and handles your personal data.

Last updated: 30 October 2026

1. Introduction

iwdet is an online betting platform designed for players in Myanmar, and protecting players' personal data is one of our core responsibilities. This Privacy Policy ("Policy") explains how we manage the information you provide or that we collect when you use our platform (https://iwdet.org).

By continuing to use this platform, you are considered to have accepted and agreed to the terms of this Policy. If you do not understand any part of the Policy, you can contact us via Live Chat or at [email protected].

This Policy applies only to players who are 18 years of age or older (21 and above for the iwdet platform). Anyone under the age of 21 must not use this platform.

2. Types of Data We Collect

iwdet collects data in two ways: information you provide directly, and information generated automatically when you use the platform.

A. Information you provide directly

Name, date of birth, and contact details provided when opening an account
Payment information (KBZPay, Wave Money, AYA Pay, CB Pay phone numbers and transfer account details)
Identity verification documents (where provided for verification purposes)
Messages and communication records submitted when contacting customer support

B. Information collected automatically

IP address, browser type, device information, and operating system
Games played on the platform, play time, and financial transaction details
Browsing, click, and search history on the website
Cookies and last login time

3. How We Use Your Information

We use the information we collect only for the following purposes—

To create, verify, and manage your account
To process deposits, withdrawals, and other financial transactions
To carry out security, fraud prevention, and anti-money laundering checks
To provide 24/7 customer support
To improve the platform's player experience and interface
To monitor players' betting patterns and provide responsible gambling protections
To fulfil legal and regulatory obligations

We never use your personal information outside the registered purposes for which it was collected.

4. Cookies and Tracking Technologies

The iwdet platform uses cookies (browser-based data storage tools) and similar technologies. Cookies help our platform run smoothly and build a better experience for you as a player.

a. Essential Cookies

These cookies are strictly necessary for our platform to function correctly, so they cannot be blocked. They include login sessions, security tokens, and cookies that indicate an interrupted game session.

b. Functional Cookies

These are used to remember a player's language preference, display settings, and game preferences. You can block these cookies through your browser settings, but some platform features may be affected.

c. Analytics Cookies

These are used to understand how players use the platform and to identify issues. Data collected from these cookies is held in aggregated form only and does not identify any individual.

5. Disclosure and Sharing of Information

iwdet never sells, rents, or transfers your personal information to third parties. However, we may disclose it on a limited basis in the following cases—

Service Providers — Payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay, and technology companies we have contracted with — they may only handle your data for the purposes we direct
Legal Requirements — When we are legally required to disclose information under a court order, law enforcement request, or anti-money laundering process
Player Protection — Activities carried out in connection with responsible gambling services

6. Payment Information Security

Payment information (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer) is protected with SSL encryption. We never ask you to store your card number or PIN during deposits or withdrawals. Payment information is not retained beyond what is needed to process your transaction.

Deposits start from 3,000 Ks and withdrawals start from 20,000 Ks. Withdrawals are processed within 5–30 minutes. For any financial matter, contact us directly via Live Chat.

7. Data Retention Period

We retain your personal information until the following periods have been met—

For the duration your account is active — to carry out account-related functions
After account closure — for as long as required to fulfil legal obligations (including anti-money laundering records)
If legal proceedings arise — until the matter is resolved

Once the retention period has ended and the data is no longer needed, it is securely deleted.

8. Players' Rights

Players who use our platform have the following rights—

a. Right to Access

You have the right to ask what personal information we hold about you.

b. Right to Correction

You have the right to request that inaccurate or incomplete personal information be corrected. We are always happy to make those corrections.

c. Right to Deletion

You have the right to request deletion of your personal data, provided this does not conflict with any legal or regulatory obligations.

d. Right to Object

You have the right to object to the processing of your personal data based on our specific purposes.

e. Right to Portability

You have the right to receive your personal data in a machine-readable format.

To exercise any of these rights, you can contact us at [email protected] or reach us directly via 24/7 Live Chat.

9. Protection of Minors

The iwdet platform is not intended for anyone under 21. We do not knowingly collect personal data from anyone under 21. If you become aware that we hold personal data of a person under 21, please notify us immediately — we will delete it right away.

10. Security Measures

iwdet has put in place technical and organisational measures to protect your personal data, including—

SSL encryption (HTTPS) — to secure data transmission
Data storage locations accessible only to authorised staff
Regular security audits
Fraud prevention through a player verification (KYC) process

In the event of a security breach, affected players will be notified promptly and we will act immediately.

11. Third-Party Software and Services

Our platform integrates third-party software (game providers) for the convenience of players. These game providers may have their own privacy policies. We are not responsible for the privacy practices of websites or services outside our platform. We only integrate game software that aligns with iwdet's player data policy.

12. Policy Changes

iwdet may update this Privacy Policy from time to time. If significant changes are made, players will be notified via the platform and the "Last Updated" date at the top of this page will be revised. Continued use of the platform after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, you can reach us through our 24/7 Myanmar-language Live Chat or at [email protected]. iwdet is committed to valuing and protecting every player's personal data.

Privacy Protection — Questions & Answers

We do not sell, rent, or pass your personal data to any third party for payment. We share only the information strictly needed with contracted service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay for payment processing, and with our contracted technology partners. We do not share data with third parties except when required by law.

Payment information is protected with SSL encryption. We use your phone number and transfer account only to process payments — we never ask for your PIN. Our staff can only access data from authorised locations, and regular security checks are carried out.

You can contact [email protected] or request deletion directly via 24/7 Live Chat. Some data may not be immediately deletable due to legal obligations (such as anti-money-laundering records). In those cases, the data will be deleted once the legally required retention period has ended.

You can block functional cookies and analytics cookies from your browser settings. However, essential cookies such as login sessions and security tokens cannot be blocked — without them, the platform will not work normally.

Data is retained for the duration your account is active. After account closure, it may continue to be held for as long as needed to meet legal obligations (including anti-money-laundering records). Once that period ends, data that is no longer required is securely deleted.

If significant changes occur, they will be announced on the platform and the "Last updated" date at the top of this page will be updated. Players are encouraged to revisit this page regularly to stay informed of any policy changes.